Frequently Asked Questions
Why are you CLOSING??
We’ve made the difficult decision to close due to a combination of rising production and material costs that have made it increasingly difficult to operate sustainably, along with changes in our personal lives. As our families have grown, so have our responsibilities, and we’re no longer able to give the business the time and resources it deserves. Thank you to all our customers!
SHIPPING
When will my order be shipped out?
We strive to ship orders within 3-5 business days. You will receive an email that your order has shipped. If you have a question , contacting us (through chat or contact form) as soon as possible will increase the likelihood that we haven't shipped it yet.
Will my shipment be tracked?
For Canadian shipments, Lettermail is not tracked, but all parcels are tracked. For everywhere else Komfi Baby ships to, there are tracked and untracked shipping options available. Please review these at checkout. The tracked options are stated as "Tracked". If the shipping option is not stated as "Tracked", it is untracked. An untracked parcel is not trackable or traceable, therefore Komfi Baby cannot confirm if it has been shipped or not. If there are issues with the shipment, Komfi baby cannot refund or take responsibility for it.
Do you offer free shipping?
Free shipping will be applied to Canada & US orders over CAD$100. The free shipping discount will be automatically applied to your cart. If free shipping does apply to your order, CAD$30 is the maximum that will be covered. Shipping charges of more than $30 will be the responsibility of the buyer.
Where does Komfi Baby ship to?
We ship worldwide.
Will I be charged customs fees/duties?
Orders shipped outside Canada are subject to import duties, taxes, and fees charged by the destination country. These costs are the responsibility of the customer and are not included in our product prices or shipping fees. If duties are not paid and a package is returned, original shipping costs are non-refundable.
U.S. CUSTOMERS: Please be especially aware of duties that will occur with your order.
RETURNS
What about returns or exchanges?
All sales are final as we are closing, so we are unable to offer returns or exchanges. Thank you for your understanding.
PRODUCTS
Where is Komfi Baby based?
We are based in Canada, with Angie on the east coast and Andrea on the west coast. Our shipping hub is in New Brunswick.
Where are Komfi Baby products made?
All Komfi Baby products are either home-made in Canada or ethically made in South Korea, a technically advanced, democratic nation that is proud of their superior garment industry.
Are Komfi Baby products organic?
Yes. All of our products that are made from cotton are made from organic cotton.
Is Komfi Baby sweatshop-free?
Yes. Founder, Angie Decev's, mother worked in a clothing factory in South Korea supporting her family. Komfi Baby is committed to sourcing products from countries that are regulated and where fair labour is required as well as avoiding countries where it is difficult to know about working conditions, health and safety of workers, and fair wages without physically being there.
Why are my purchased items not individually wrapped in plastic?
Komfi Baby strives to be good for the planet. We request our suppliers to send us our products in the least packaging feasible and also ship our products in the least packaging possible while still protecting the items inside. Packaging may make opening a parcel more enjoyable, but much of it is unnecessary and the packaging is thrown away.
Still can't find the answer you're looking for?
Click the chat bubble in the bottom right hand corner of your screen or click here to fill out our contact form.