Frequently Asked Questions
If you have a specific question, feel free to email us at firstname.lastname@example.org. Below are some frequently asked questions you can go through that may give you the answers you're looking for.
Where are Komfi Baby products made?
All Komfi Baby products are either home-made in Canada or ethically made in South Korea, a technically advanced, democratic nation that is proud of their superior garment industry.
Is Komfi Baby sweatshop-free?
Yes. Founder, Angie Decev's, mother worked in a clothing factory in South Korea supporting her family. Komfi Baby is committed to sourcing products from countries that are regulated and where fair labour is required as well as avoiding countries where it is difficult to know about working conditions, health and safety of workers, and fair wages without physically being there.
Are Komfi Baby products organic?
Yes. All products that are made from cotton are made from organic cotton.
Will my shipment be tracked?
For Canadian shipments, Lettermail is not shipped, but all parcels are tracked. For everywhere else Komfi Baby ships to, there are tracked and untracked shipping options available. The tracked options are stated as "Tracked". If the shipping option is not stated as "Tracked", it is untracked. An untracked parcel is not trackable or traceable, therefore Komfi Baby cannot confirm if it has been shipped or not. If there are issues with the shipment, Komfi baby cannot refund or take responsibility for it.
When will my order be shipped out?
We strive to ship our orders as soon as possible: within the next few business days. If you have a question or would like to make a change to your order, contacting us by email at email@example.com as soon as possible will increase the likelihood that we haven't shipped it yet.
What about returns or exchanges?
Komfi Baby accepts returns and will refund orders of products that are unwashed, unsoiled, and in the same condition as it was received in. Komfi Baby product measurements are on our website to avoid issues with sizing. If Komfi Baby has made an error, we will be happy to pay for the return shipping and do our part to correct the error. If the error or change of heart was on the customer's part, the customer is responsible for paying for the return shipping and we will happily refund it or exchange it.
Where does Komfi Baby ship to?
Komfi Baby is a small family business based in Canada and currently ships nationwide as well as the following countries:
- United States of America
- Great Britain
If we currently don't ship to your country, send us an email and we can try to set it up.
Why are my purchased items not individually wrapped in plastic?
Komfi Baby strives to be good for the planet. We request our suppliers to send us our products in the least packaging feasible and also ship our products in the least packaging possible while still protecting the items inside. Packaging may make opening a parcel more enjoyable, but much of it is unnecessary and the packaging is thrown away.
Where is Komfi Baby based?
Komfi Baby is a small family-run business started by a mother of 2 littles practicing elimination communication (EC) in Quebec, Canada.