Frequently Asked Questions
SHIPPING
When will my order be shipped out?
We strive to ship our orders as soon as possible: within 1-3 business days. You will receive an email that your order has shipped. If you have a question or would like to make a change to your order, contacting us (through chat or contact form) as soon as possible will increase the likelihood that we haven't shipped it yet.
Will my shipment be tracked?
For Canadian shipments, Lettermail is not tracked, but all parcels are tracked. For everywhere else Komfi Baby ships to, there are tracked and untracked shipping options available. Please review these at checkout. The tracked options are stated as "Tracked". If the shipping option is not stated as "Tracked", it is untracked. An untracked parcel is not trackable or traceable, therefore Komfi Baby cannot confirm if it has been shipped or not. If there are issues with the shipment, Komfi baby cannot refund or take responsibility for it.
Does my order qualify for free shipping?
Free shipping to Canada & USA is available to orders over CAD$99. This will be applied automatically at checkout.
Does free shipping include tracking?
Yes, orders that qualify for free shipping include tracking.
Where does Komfi Baby ship to?
We ship worldwide.
Will I be charged customs fees/duties?
Baby clothing is duty free, yay! Please be aware of any taxes that may be required for general importing of goods into your country.
RETURNS
What about returns or exchanges?
Komfi Baby accepts returns and will refund orders of products that are unwashed, unsoiled, and in the same condition as it was received in. Komfi Baby product measurements are on our website to avoid issues with sizing. If Komfi Baby has made an error, we will be happy to pay for the return shipping and do our part to correct the error. If the error or change of heart was on the customer's part, the customer is responsible for paying for the return shipping and we will happily refund it or exchange it.
PRODUCTS
Where is Komfi Baby based?
We are based in Canada, Angie on the east coast and Andrea on the west coast. Our shipping hub is in British Columbia.
Where are Komfi Baby products made?
All Komfi Baby products are either home-made in Canada or ethically made in South Korea, a technically advanced, democratic nation that is proud of their superior garment industry.
Are Komfi Baby products organic?
Yes. All of our products that are made from cotton are made from organic cotton.
Is Komfi Baby sweatshop-free?
Yes. Founder, Angie Decev's, mother worked in a clothing factory in South Korea supporting her family. Komfi Baby is committed to sourcing products from countries that are regulated and where fair labour is required as well as avoiding countries where it is difficult to know about working conditions, health and safety of workers, and fair wages without physically being there.
Why are my purchased items not individually wrapped in plastic?
Komfi Baby strives to be good for the planet. We request our suppliers to send us our products in the least packaging feasible and also ship our products in the least packaging possible while still protecting the items inside. Packaging may make opening a parcel more enjoyable, but much of it is unnecessary and the packaging is thrown away.
Do you have any discount codes?
New email subscribers are welcomed with a special 10% off coupon code (join on our homepage or at the very bottom of this page). Otherwise stay tuned for our next sale!
Still can't find the answer you're looking for?
Click the chat bubble in the bottom right hand corner of your screen or click here to fill out our contact form.